Frequently Asked Questions
- HOW TO MAKE A RESERVATION
A. Online Reservations
- AIRPORT SERVICES IN GENERAL
A. FROM The Airport
B. TO The Airport
- OTHER HELPFUL LINKS
1. HOW TO MAKE A RESERVATION
A. Online www.bajiogo.com
B. By phone from USA dial (202) 609 - 9905 (US line)
C. By phone in San Miguel 152 - 1999
D. In our office : Jesus 11, Centro , San Miguel de Allende
E. Extenuating Circumstances: by email email@example.com
How far in advance do I need to make a reservation?
We suggest that you book as soon as you have confirmed your travel date and times. But we request that you make your reservation at least 24 hours in advance in order to be able to serve you best.
What are your standard office hours?
8 AM – 8 PM CST Monday-Friday
9 AM – 7 PM CST Saturdays
10 AM – 3 PM CST Sundays
Please make your reservations (in person or over the phone) during these hours if at all possible.
What happens if I need service within the same day / 24 hours?
Last minute reservations are welcome, but subject to availability.
How should I contact you in an Emergency situation?
For emergencies ONLY, please call our emergency line at:
152 - 1998 Locally
01 (800) 225 - 4040 TOLL FREE from any payphone in the airport or bus station in Mexico
(202) 609 - 9905 From the USA or Canada or your American/Canadian cell phone
1A. HOW DO I MAKE A RESERVATION ONLINE?
Having trouble making an online reservation? Here are some quick pointers!
Go to www.bajiogo.com
Click on “Book a Shuttle”
Choose the airport you are arriving to or departing from here in the country of Mexico
In the scroll down menu choose your type of service
Type in the number of passengers
Choose your date
For time: Please note that we work in a 24 hour system (military time) For example 9pm would be 21 hrs
If you are ARRIVING please input the exact time of your flight´s arrival
If you are DEPARTING please input the exact time of your flight departure in order to put you on the appropriately corresponding scheduled service.
Choose your correct airline and flight number
If you are ARRIVING choose the airport that you are coming from on the last leg of your trip
If you are DEPARTING choose the airport that you are going to on the first leg of your trip
If you have a round trip, input the correct information in the bottom section
Click continue when you are done.
On the next screen you will review the information of the service(s) you have chosen. (If there are any changes that you need to make, just click the back button in your browser to go back to the previous screen).
Type in the name of one passenger
The address in San Miguel is the location that the passenger will be picked up at or dropped off at
If the traveling passenger does not have a cell phone, please type in a contact number during the dates of the trip.
Please make sure you have entered your email address in correctly
Please only input your credit card information if you would like to pay with credit card. Credit card information is Not required in order to secure the reservation.
Please enter any additional information in the comments section.
Examples: Traveling with pets, excess baggage, special rates, etc.
If you are traveling to/from MEX airport and are a single traveler, please note whether you would prefer full fare direct service or bus+car combo if we are unable to find you another traveler.
**For specifics on services to/from MEX airport, either direct or by combo, please see that section for details.
2. AIRPORT SERVICES IN GENERAL
What airports does BajioGo have service to/from?
We have shuttle or private service to and from ALL airports throughout Mexico to/from San Miguel de Allende, Guanajuato.
Examples: GDL Guadalajara, TLC Toluca, SLP San Luis Potosí, MLM Morelia, etc.
If you don’t see your airport on the list, just ask!
What is the general difference between the shared shuttle and private service?
The shuttle is a community transport, which ranges from two to more different customers.
Private Service constitutes trips for 1 or more persons, contracted by a single customer.
Do you have any special programs for corporations,businesses, non-profits or travel agencies?
Please contact us directly for details on our special corporate and travel agency programs.
2 A. FROM The Airport
My flight gets in really late or really early, will you still pick me up?
Of course we will! Pickup from the airport is 24 hours a day, same price, it doesn’t matter how late or early your flight arrives!
What time will you pick me up from the airport?
When making your reservation You give us the time that your flight is scheduled to arrive and we will program our driver to be there waiting for you exactly when you get out of customs.
What is the difference between the shared shuttle and the private service coming FROM an airport?
For the shared service we wait for you and other travelers arriving on the same flight or at the same time.
For the private service, we wait only for you.
Where will I meet your representative or chauffer at the airport?
We will be waiting for you right after you exit customs.
How will I recognize your representative or driver in the airport?
We will be holding up a sign that will have your name on it.
What happens if I don’t see someone from your company there waiting for me?
Don’t panic. We have a TOLL FREE number that you can call 24 hours a day from any payphone or landline in the airport. This number comes directly to our office and we will connect you with the driver right away. The phone number is 01 800 225 4040. Yes, you have to dial the 0.
What happens if my flight is delayed?
Don’t worry about it! We keep track of all the airlines and all the flights so we´ll already know that your flight is delayed. And we´ll Still be there to pick you up, no matter how late it is coming in.
What happens if I miss my Connecting flight?
If you miss your Connecting flight, please call us to let us know as soon as possible so that we can reschedule your pick up accordingly.
If you are in the airport in the states call our USA Line at (202) 609 9905.
If your connecting flight is out of a Mexico airport, you can call us toll free from any airport payphone at 01 800 225 4040.
I’m in San Miguel waiting for my friends/family to arrive, when will they get here?
Depending upon how long it takes them to get out of customs, or if the flight was delayed at all, you can see the travel time from each airport listed in the airport section. Other factors may also include how many other people are on the shuttle and what your location is in town.
2. B. TO The Airport
What is the difference between the shared shuttle and the private service going TO an airport?
For the shared service we have a three stop maximum for pickups.
For the private service, you and/or your group will be the only stop for pickup.
Where will I meet the shuttle to go to the airport?
We will pick you up at your house or hotel or whatever pre-agreed upon location you choose*
What time will you pick me up to get to the airport for my departing flight?
When making your reservation You give us the exact time that your flight is scheduled to depart and we will let you know what time our matching shuttle picks up time is for that flight.
For private service, we recommend a time for you.
Please note: all pickup times include 15 minutes of lee-way time for our drivers. This means that the van will normally arrive within about 15 mins of your scheduled pickup time. For example, if your pickup time is 06:00 am, the van will typically arrive between 06:00 am and 06:15 am.
Is that pickup early enough for me to make my flight in time?
Our shuttle service pickup times are created based on the airplane departure times; you have our word that you won’t miss your flight. Trust us, it’s our job!
What do I do if my driver is late?
Please keep in mind that all pickup times include 15 minutes of lee-way time for our drivers. This means that the van will normally arrive within about 15 mins of your scheduled pickup time. For example, if your pickup time is 06:00 am, the van will typically arrive between 06:00 am and 06:15 am.
If your driver has not arrived after the 15 minute lee-way, please call our office at the appropriate number and we will connect you with the driver.
During standard business hours: 152 1999
For Emergencies Only afterhours: 152 1998 (after 8pm CST)
What happens if I need to cancel my transportation service due to emergency or because the airline canceled or changed my flight?
Don’t worry if you have to cancel, just call us to let us know as soon as you can and we can either cancel your reservation or update it to reflect any changes.
What is the cancelation policy for your company?
There is NO FEE or penalty for canceling with us. If you’ve already paid, we will issue you a refund or you can use the amount as a credit towards your next trip with our company!
Do I need to reconfirm my service with you?
Once your reservation has been made and you have an official Reservation Number, you are confirmed for service with us and do not need to reconfirm.
If you made your reservation online, you will receive two separate confirmations from us; one immediately, and the second within approximately 24 hours with any applicable updates.
What type of discounts does BajioGo have available?
We have Freedom Flyer Coupons, Senior Discounts, Roundtrip Private Service, Traveling with Pets, Groups of 3 or more, etc.
What are Freedom Flyer Coupons?
Our Freedom Flyer Coupon Booklet comes with 5 coupons which are completely transferable and have no expiration date. One booklet costs $110usd or the peso equivalent. One coupon per person, per trip. Applicable to /from BJX Leon airport only.
What is the Senior Discount?
Available for those 62 and over, a discount of $3usd per passenger. Applicable on one way shared shuttle services only. Not to be combined with any other offer. This includes those with INAPAM.
What is the discount on Roundtrip PRIVATE service?
If you contract our private service for a roundtrip reservation and pay upfront the full rate, we will give you a 5% discount.
What is the discount if I am traveling with pets?
We offer a 10% discount off of our private transfer service.
*If you are traveling with pets, please review the traveling with pet section as well!
Discounts for Groups of 3 or More?
Make your reservation online for the automatic discount (of up to 7 passengers). For more than 7 passengers, call our office at the most convenient number for you to speak with a representative
USA (202) 609 9905 or San Miguel 152 1999.
We are traveling with a 2 year old or younger, do I have to pay for his shared shuttle service?
If there are at least two (2) full fare paying adults in your party per child, the cild pays only if you request your carseat to be placed within our van*
*Special circumstances apply to/from BJX and QRO airport, please check with our agents.
Do you offer discounted rates for children?
Depending on the age of your child, as long as there are at least two (2) full fare paying adults in your party per child, we will be able to provide you with at least 30% discount for your child*
*Please speak with an agent for details.
In order for any type of special roundtrip price to be applicable, both services need to be made as part of one single reservation and full payment must be made on or before the first leg of the trip.
How much does your transfer service cost?
Prices vary per type of service (shuttle or private) and number of passengers. Please verify prices for services in their individual sections.
Do I need to pre-pay in order to secure my service?
BajioGo does Not require pre-payment. Once you make your reservation with us and receive a reservation number you are 100% confirmed for service.
Can I pay with a credit card?
We accept payment by Visa or Mastercard prior to the date of your service.
You can pay automatically with a credit card when booking online at www.bajiogo.com , or you can pay here at our office located at Jesus 11 Int. 3, or via telephone.
Should I pay the driver in US dollars or pesos?
We accept payment in either currency at the applicable rate of exchange. Both rates are listed on your reservation confirmation.
*Please note that the drivers do not accept credit cards; if you want to pay with credit card please do so online, over the phone or in the office prior to your trip.
*Please also note, our drivers do not have receipts to give out, if you require a receipt of payment, please contact the office for a copy.
Can I pay with a personal check?
Yes, you can pay us with a personal check made out to Luis Antonio Mondragon.
How much should I tip the driver?
Tips are at the discretion of the passenger and according to the service you received.
What do I do if I have excess luggage?
Our luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If you have more than that, please let us know so that we can plan our cargo spacing accordingly. If you'll be carrying a surfboard, crate, skis or other large items, or if you have an excessive amount of luggage, please call our office for special instructions.
What is your policy on traveling with pets?
When you are traveling with a pet we strongly recommend utilizing our private service when arriving to the airport due to the fact that there can end up being delays of up to hours at a time when attempting to enter an animal into the country. If you would like to choose private service, we would offer you a 10% discount. In this way, we can guarantee you service for the moment that you come out, no matter when that may be.
Otherwise, as part of our shared shuttle service, we have a policy of waiting for travelers with pets a maximum of 15 minutes longer than any other passengers arriving on the same flight. If you do not arrive within that time period you will have to wait for the next scheduled shuttle or if one is not available, have a private service vehicle sent out anyhow (extra charges may apply for same day contracting).
Do you provide carseats?
We do Not provide car seats. If your child will be traveling with a car seat please let us know when making your reservation.
I want a non-smoking vehicle, how do I request one?
All of our vehicles are non-smoking and fully air conditioned.
What vehicle will I be riding in?
We have an extensive fleet of various types of vehicles. Your vehicle will depend upon the types of services required by other passengers on the same date and therefore what is available for you at the time.
Something we didnt cover?
Here are some more OTHER HELPFUL LINKS
http://www.senasica.gob.mx/?Idioma=2&id=623. Traveling with Pets
http://www.aicm.com.mx/home_en.php MEX Airport
http://www.aeropuertosgap.com.mx/english/index-site.html BJX Airport
http://www.aiq.com.mx/ QRO Airport