2.    B.    TO The Airport

What is the difference between the shared shuttle and the private service going TO an airport?
For the shared service we have a three stop maximum for pickups.
For the private service, you and/or your group will be the only stop for pickup.

Where will I meet the shuttle to go to the airport?
We will pick you up at your house or hotel or whatever pre-agreed upon location you choose*

What time will you pick me up to get to the airport for my departing flight?
When making your reservation You give us the exact time that your flight is scheduled to depart and we will let you know what time our matching shuttle picks up time is for that flight. 
For private service, we recommend a time for you.
Please note: all pickup times include 15 minutes of lee-way time for our drivers.  This means that the van will normally arrive within about 15 mins of your scheduled pickup time. For example, if your pickup time is 06:00 am, the van will typically arrive between 06:00 am and 06:15 am.

Is that pickup early enough for me to make my flight in time?
Our shuttle service pickup times are created based on the airplane departure times; you have our word that you won’t miss your flight. Trust us, it’s our job!

What do I do if my driver is late?
Please keep in mind that all pickup times include 15 minutes of lee-way time for our drivers.  This means that the van will normally arrive within about 15 mins of your scheduled pickup time. For example, if your pickup time is 06:00 am, the van will typically arrive between 06:00 am and 06:15 am.
If your driver has not arrived after the 15 minute lee-way, please call our office at the appropriate number and we will connect you with the driver. 
During standard business hours: 152 1999 
For Emergencies Only afterhours: 152 1998 (after 8pm CST)

3.    CANCELATIONS

What happens if I need to cancel my transportation service due to emergency or because the airline canceled or changed my flight?
Don’t worry if you have to cancel, just call us to let us know as soon as you can and we can either cancel your reservation or update it to reflect any changes.

What is the cancelation policy for your company?
There is NO FEE or penalty for canceling with us.  If you’ve already paid, we will issue you a refund or you can use the amount as a credit towards your next trip with our company!

4.    RECONFIRMING

Do I need to reconfirm my service with you?
Once your reservation has been made and you have an official Reservation Number, you are confirmed for service with us and do not need to reconfirm.
If you made your reservation online, you will receive two separate confirmations from us; one immediately, and the second within approximately 24 hours with any applicable updates.

5.    DISCOUNTS   

What type of discounts does BajioGo have available?
We have Freedom Flyer Coupons, Senior Discounts, Roundtrip Private Service, Traveling with Pets, Groups of 3 or more, etc.

What are Freedom Flyer Coupons?
Our Freedom Flyer Coupon Booklet comes with 5 coupons which are completely transferable and have no expiration date.  One booklet costs $110usd or the peso equivalent. One coupon per person, per trip.  Applicable to /from BJX Leon airport only.

What is the Senior Discount?
Available for those 62 and over, a discount of $3usd per passenger.  Applicable on one way shared shuttle services only. Not to be combined with any other offer.  This includes those with INAPAM.

What is the discount on Roundtrip PRIVATE service?
If you contract our private service for a roundtrip reservation and pay upfront the full rate, we will give you a 5% discount.

What is the discount if I am traveling with pets?
We offer a 10% discount off of our private transfer service.
*If you are traveling with pets, please review the traveling with pet section as well!

Discounts for Groups of 3 or More?
Make your reservation online for the automatic discount (of up to 7 passengers). For more than 7 passengers, call our office at the most convenient number for you to speak with a representative
USA (202) 609 9905  or  San Miguel 152 1999.

We are traveling with a 2 year old or younger, do I have to pay for his shared shuttle service?
If there are at least two (2) full fare paying adults in your party per child, the cild pays only if you request your carseat to be placed within our van*
*Special circumstances apply to/from BJX and QRO airport, please check with our agents.

Do you offer discounted rates for children?
Depending on the age of your child, as long as there are at least two (2) full fare paying adults in your party per child, we will be able to provide you with at least 30% discount for your child*
*Please speak with an agent for details.

Roundtrip Pricing
In order for any type of special roundtrip price to be applicable, both services need to be made as part of one single reservation and full payment must be made on or before the first leg of the trip.

6.    PAYMENTS

How much does your transfer service cost?
Prices vary per type of service (shuttle or private) and number of passengers. Please verify prices for services in their individual sections.

Do I need to pre-pay in order to secure my service?
BajioGo does Not require pre-payment.  Once you make your reservation with us and receive a reservation number you are 100% confirmed for service.

Can I pay with a credit card?
We accept payment by Visa or Mastercard prior to the date of your service.
You can pay automatically with a credit card when booking online at www.bajiogo.com , or you can pay here at our office located at Jesus 11 Int. 3, or via telephone.

Should I pay the driver in US dollars or pesos?
We accept payment in either currency at the applicable rate of exchange. Both rates are listed on your reservation confirmation. 
*Please note that the drivers do not accept credit cards; if you want to pay with credit card please do so online, over the phone or in the office prior to your trip.
*Please also note, our drivers do not have receipts to give out, if you require a receipt of payment, please contact the office for a copy.

Can I pay with a personal check?
Yes, you can pay us with a personal check made out to Luis Antonio Mondragon.

How much should I tip the driver?
Tips are at the discretion of the passenger and according to the service you received.

7.    LUGGAGE

What do I do if I have excess luggage?
Our luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on.  If you have more than that, please let us know so that we can plan our cargo spacing accordingly.  If you'll be carrying a surfboard, crate, skis or other large items, or if you have an excessive amount of luggage, please call our office for special instructions.

8.    PETS

What is your policy on traveling with pets?
When you are traveling with a pet we strongly recommend utilizing our private service when arriving to the airport due to the fact that there can end up being delays of up to hours at a time when attempting to enter an animal into the country. If you would like to choose private service, we would offer you a 10% discount. In this way, we can guarantee you service for the moment that you come out, no matter when that may be.
Otherwise, as part of our shared shuttle service, we have a policy of waiting for travelers with pets a maximum of 15 minutes longer than any other passengers arriving on the same flight.  If you do not arrive within that time period you will have to wait for the next scheduled shuttle or if one is not available, have a private service vehicle sent out anyhow (extra charges may apply for same day contracting).

9.    VEHICLES

Do you provide carseats?
We do Not  provide car seats.  If your child will be traveling with a car seat please let us know when making your reservation.

I want a non-smoking vehicle, how do I request one?
All of our vehicles are non-smoking and fully air conditioned.

What vehicle will I be riding in?
We have an extensive fleet of various types of vehicles.  Your vehicle will depend upon the types of services required by other passengers on the same date and therefore what is available for you at the time.